Isn't it funny when you call a customer service department and you get a recording, "Your call is important to, please continue to hold." And then you hold for who knows how long.
Clark Howard says, "customer no service!" Isn't that the truth.
I recently had a bad experience with a customer service department with one of my vendors. Can you believe they told me that it wasn't their problem that my order was wrong? Well, excuse me. They even told me they don't accept returns. Then can someone please explain to me why I have this yellow paper in my shipment that says I have 30 days to return my items?
If there is one thing that people will get at my shop is attentive, friendly, helpful service. Why? Because I respect my customers. I make it a point to greet every customer who comes in our shop. I follow by asking if there is anything special they are looking for. We strive to satisfy our customers. I have a policy that if my customer is looking for something I don't have, I will do my best to get it for them. My return policy is clearly posted and very easy to understand.
There are 3 things to help yourself get treated right:
- Complain - either write a letter, call or send an email to the manager or owner
- Be nice yourself - how will it look if you are raising your fists and raising your voice. Sometimes we, the customers, are not always right.
- Take your business somewhere else - You have so many choices where to shop. Why give a company your money who isn't taking your business seriously.